Internal External Engagement Benchmarking


personalized benchmarks that allow you to
properly identify and implement best practices

Employee Satisfaction Survey Benchmarks

benchmarking 101

employee satisfaction survey benchmarks allow you to compare and contrast your employees feedback against against other similar organizations. by establishing a meaningful set of employee satisfaction survey benchmarks, you will be able to identify performance gaps in factors that effect both employee satisfaction and engagement. companies that implement action plans to rectify these issues will be able to foster a happier and healthier work environment.

as outlined below, the practice of employee satisfaction survey benchmarking can include both internal, external and past data. in its simplest form employee satisfaction survey benchmarking involves setting a specific level of performance that a company wants to reach or compare itself against. this process creates a standard to which the entire company can aspire to. any business units that fall below this standard must find ways to rectify their performance gap.

employee satisfaction survey benchmarks: internal vs. external

both external and internal employee satisfaction survey benchmarks provide important contextual information to understand employee engagement.
we believe in utilizing the advantages of both types of employee benchmarks to provide the clearest context for an organizations overall survey results.

internal benchmarks

  • promote best practices within an organization
  • provide very reliable contextual comparisons
  • highlight the overall direction of an organization

internal employee satisfaction survey benchmarks involve looking within an organization to find best practices and standards of excellence. the main advantage of this type of employee benchmarking is that since internal sources are used to find the best practice, companies can be certain that the level of performance is achievable. this process also benefits from the stronger divisions/branches within an organization being able to mentor the weaker performing areas.

internal employee satisfaction survey benchmarks become even more useful when organizations compare and contrast their historical performance. this process allows companies to track their performance over time and analyze and trends in performance.

Employee Satisfaction Survey Benchmarks
Employee Satisfaction Survey Benchmarks

external benchmarking

  • establishes a frame of reference for judging results
  • great for organizations new to engagement studies
  • helps avoid knee-jerk reactions to apparently poor scores

external employee satisfaction survey benchmarks are a great tool that provides key information on how your organization measures up against other ‘similar’ companies. without this added context companies will lack the important perspective of what constitutes ‘good performance’ for the components within an employee satisfaction survey. it also provides a great reference for companies that are new to engagement surveys and lack any internal historical comparisons.

external employee satisfaction survey benchmarks will provide companies with a clear picture of how they perform relative to other organizations and thereby can help them understand what is needed to attract & retain top-tier talent.

how it’s calculated

just like DNA, the makeup of every company is unique.

external employee satisfaction survey benchmarks are most insightful when they are formulated with a group of companies that closely match your characteristics.

to provide as close a match as possible, we custom tailor a personalized benchmark for every client.

to do this we utilize the following variables:

  • industry
  • # of employees
  • number of divisions
  • tenure of management
  • average tenure of the respondents
  • head office location (city, state, province or country)
  • recent events (mergers, downsizings, etc.)
Employee Satisfaction Survey Benchmarks

got questions? need answers?

just contact us.
our research specialists will be happy to discuss your needs and explain our services in detail.

Alex Obrien

“Our account representatives were very professional, knowledgeable, and made the transition to the new system as smooth as possible.I would definitely recommend Flex Surveys to other companies looking to conduct surveys.”

Alex O’BrienHR Specialist - Reliance Home Comfort
Ben Valiquette

“The value of the insights in the reporting provided by Flex Surveys has been immeasurable.
They provide a first-rate product that surpassed all of our expectations. I would recommend them in a heartbeat."

Ben ValiquettePresident - Married To Giants.
Andrea Grimes

“This was our first time conducting an engagement survey and we were extremely impressed with both the level of service and the quality of reporting that we received. The entire process was extremely smooth and we are excited to begin working with the insights that the survey uncovered.”

Andrea GrimesHR Director - VasoHealthcare
Stuart Lewis

“We have implemented employee surveys in the past but they were always time consuming and cumbersome. Simply put, Flex wowed us.They provided us with a top-notch product as well as a first-class level of service."

Stuart LewisCEO - Brandisphere Corp.
Ritchie Cheng

“Easily the best customer service that I have ever received. The Flex Survey team were very responsive and knowledgeable. I can’t thank them enough for their invaluable services."

Ritchie ChengPresident - JNR Millwork