why companies love it
utilizing an employee NPS* (Net Promoters Score) helps companies by providing a single unifying goal for the entire organization to strive towards. it cuts through all of the details by providing a solitary metric that is highly correlated with all of the underlying themes surrounding both employee engagement & overall employee satisfaction.
employee NPS provides a much needed perspective when reviewing and analyzing the various topics within the survey. it does this by helping both managers and employees focus their efforts towards improving the company for the better.
this philosophy works especially well for companies that have also adopted a NPS analysis for customer satisfaction because they are now able to compare and contrast the two scores.
* NPS was pioneered by Fred Reichheld,
author of The Ultimate Question