Factors that Influence
- Breadth and scope of an + employee’s role
- Metrics available for + defining expectations
- Accuracy of job description
I Know What is Expected of me at Work
I Know What is Expected of me at Work
Background Information
This theme measures employees’ perceptions regarding clear expectations within their work environment.
The question looks beyond job descriptions, goals and examines if employees have clear direction to succeed.
Why is this Important?
Clear objectives and expectations can substantially benefit both the employees and the organization. They help reduce confusion and greatly improve the ability of employees to successfully achieve their goals.
Setting clear expectations creates a benchmark or baseline measurement for performance and empowers employees to act independently under defined guidelines and benchmarks. They also create a reference point for holding employees accountable and recognizing strong performance.
Recommended Action Items
Consider implementing the following action items as part of your personalized strategy to improve the level of employee engagement within your team.
Clear and Explicit Expectations
From the job description, to the onboarding process, to the daily objectives, goals and expectations should be communicated explicitly and clearly. Effective leaders will also communicate higher-level priorities and address questions any employees have as they arise.
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Develop a Goal Setting Strategy
For improved employee buy-in, goals should be set collaboratively and reviewed routinely. Goals help staff understand priorities and how their role supports organizational objectives. Communicate why each goal is important to minimize confusion and ensure they are specific, measurable, and timed.
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Progress Check-Ins
Regular feedback and discussion create accountability and improve alignment. Keep check-ins short and concise to utilize time and resources effectively. More formal meetings can be scheduled regularly to discuss progress, identify roadblocks, and prioritize tasks.
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Culture of Trust & Collaboration
Employees might not feel comfortable asking for help or direction out of concern that their abilities may be questioned. Create opportunities for feedback to go both ways so employees can articulate what kind of support they need to achieve their best performance. Goal setting, check-ins, and feedback should all be underpinned by a culture that prioritizes support and employee development.
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